Customer support

Get help without the runaround.

Describe what happened, select the affected order when possible, and include any useful error message. Never paste API keys, passwords, or payment information into a ticket.

Clear response tracking

Every request is stored with a status so you can follow progress from your account.

Account-aware support

Include the affected server or order so the team can investigate without exposing credentials.

Direct follow-up

Replies are sent to the email connected to your Obsidian Hosting account.

New request

Submit a support ticket

Give us enough detail to reproduce the problem and respond with a useful next step.